Auto-renewal can now be disabled on Xbox LIVE accounts

By Tom Warren, on 11th Nov 11 11:34 am with 12 Comments


Microsoft’s update has brought with it a change to Xbox LIVE accounts.

The software giant has made it possible to disable auto Xbox LIVE renewal on accounts. The change, noted by posters at Reddit, allows Xbox LIVE users to simply disable automatic renewal, to prevent an unexpected renewal of an account. Long Zheng originally picked up on the change in late October after an anonymous Microsoft employee promised that the feature would be enabled soon:

“I’m a developer that works on Xbox Live. You are correct to be upset, this is purely an account retention feature. They figured people would either forget about their accounts and continue to pay, or that they could be swayed with discounts if they called to ask for it to be cancelled. Rest assured there are plenty of people at MS that agree that this attitude is bullshit.”

The update is part of Microsoft’s broad set of and dashboard changes during November. The software maker has refreshed its homepage with a new social section that shows what Xbox friends are doing and provides access to the beacons feature in the next Xbox 360 dashboard. The feature allows users to mark games they want to play with others, making it easier for friends to find time to game with each other. Microsoft has also added search ability to the Zune video catalog and buy/rent movies and TV shows from

Microsoft started to push beta copies of the Xbox 360 fall dashboard update out to testers on Thursday. The November dashboard update will bring Microsoft’s Metro style interface to the Xbox. Microsoft is expected to start distributing the beta dashboard to participants at 1PM PST. Microsoft is also preparing to include YouTube and Bing on the Xbox. Bing users will be able to use Kinect’s voice recognition feature to search for movies, music and other content on their consoles. The new dashboard will also enable Microsoft’s upcoming Windows Phone integration with Xbox, see a video demonstration here.

  • Rich Gibbons

    I did this about 3 months ago – was available with the previous site design. I assume it was there for everybody, unless I really am as special as I’ve been told? ;-)

    Perhaps they’ve just made it more obvious?

    • Alex H

      When I tried it a while back on the old site design, it clearly showed the option to disable it. However, the option was greyed out and unselectable! Very irritating.


    FINALLY!!!! this was annoying

  • Bryan Fuenmayor

    “Microsoft is also preparing to include YouTube and Bing on the Xbox. ”
    I’m currently using the Xbox 360 dashboard update and Bing is already included. YouTube is still being prepared though. I think one of your other articles said the same thing.

  • Jon

    Auto renewal actually stopped me re-enabling it. There are times when a new game comes out and I just want to play online for a few weeks (I hardly ever use my xbox anyway…) but couldn’t be bothered with the thought of having to phone up to disable it again.

    Now that we can disable it easily, I might re-think

  • Anonymous

    Every year I end up finding a 12month card for around $40 so I didn’t even know this problem existed.  Good reminder to read what you are agreeing to.

  • Anonymous

    Typical money grubbing corporation!

    • d2w

      hey Arrow go suck b***s and choke

  • Guest

    Credit card info can be deleted on the new site, too.

  • Grannyville7989

    About bloody time.

  • Fryods

    To do it before you had to change your state to Illinois, since apparently they inacted a law that requires subscriptions to be possible to cancel online without calling.  I literally just did that 3 days ago lol

  • Jonny Rose

    I did this ages ago in the UK? Was it a US only thing?