An 11-year-old boy has racked up a debt of £1,000 on his mother’s debit card after purchasing items on Xbox LIVE.
Brendan Jordan racked up a bill of £1,082,52 on his Xbox LIVE account “without realising” the purchases were being billed to his mothers’s card. The schoolboy purchased accessories and new games for his Xbox using an Xbox LIVE account his mother had setup. Single mum-of-two, Dawn Matthews, is furious with Microsoft and blames the software giant for the purchases.
In a clear case of lunacy and the usual poor reporting we’ve come to expect from the UK’s Daily Mail (more like fail), we have a story where Microsoft is expected to shoulder the blame for the charges. Matthews claims that she cannot afford the charges. “A thousand pounds isn’t that much to people like Bill Gates, but for a single mum it is a lot of money that I don’t have. The bank and Microsoft are blaming each other and no one is helping me. It has taken me ages to permanently get rid of my card details from the website.”
Matthews entered her debit card details into her sons Xbox LIVE account to pay for his subscription to play games online. However, the cheeky chap decided to buy extensions and games from Xbox LIVE, racking up the huge sum. “It is impossible to monitor everything your children do. These companies should take some responsibility. They take advantage of vulnerable people,” claims Matthews.
Microsoft refutes the claims though and has advised Matthews that the company’s parental controls avoid these types of situations. Microsoft issued the following statement:
“With over 30M Xbox LIVE members across the world customer complaints of this nature are extremely rare. Microsoft’s goal is to provide parents and caregivers with tools and resources to manage their children’s gaming and entertainment experiences so that they can play in ways that are safer, healthy and more balanced. To accomplish this, we’ve built-in parental controls in every Xbox 360, work closely with retailers and recently launched the Play Smart, Play Safe website as an online resource for families.
It should also be noted that LIVE accounts registered for children’s use have online activity automatically defaulted to off, these can be enabled by the parent should they wish in the Family Settings section.”