Microsoft said on Friday that only around 100 users worldwide are currently experiencing issues with the company’s recent Windows Phone update.
Microsoft resumed its Windows Phone update push to Samsung devices earlier this week and more users are reported issues as a result. A number of users are reported that the update did not fully complete and failed with error code 800705B4. Microsoft said on Friday that it had received reports of around 100 users worldwide “encountering a new issue when trying to install the February update.” Microsoft’s Michael Stroh confirmed that the company has now issued a workaround:
“We’ve spent the last 24 hours aggressively investigating the issue, and have identified a work around for error code 800705b4. You can find it here. We appreciate the patience of customers affected by the error and will continue to carefully monitor the update rollout and troubleshoot any issues that arise.”
Microsoft’s “workaround” will anger those affected by the issues. The company suggests that users try to remove all media first, failing that users should start removing apps and games before trying to install the update again.
The software giant recently halted a small update for Samsung Windows Phone 7 devices due to a large number of issues. The issues stemmed from a seemingly minor software update issued on Monday last week, to ironically improve the Windows Phone update system for future releases. WinRumors readers began reporting issues late on Monday with their Samsung Omnia 7 devices. The issues ranged from users not able to complete the update, leaving their phones in a frozen state, to users rebooting their devices after a failed update to find that their phones were unusable. Samsung Focus users were also affected but it appears there’s less cases of “bricked” problems with that particular model. Microsoft removed the update for Samsung phones and has now rectified that particular issue.
Microsoft is expected to release its “NoDo” Windows Phone update next week. The update will bring speed improvements and copy and paste to Windows Phone. Microsoft confirmed on Friday that the company has added “10 additional carriers to the distribution list” for the pre-update in preparation for NoDo.