Microsoft revealed the results of a recent survey on Thursday.
The software giant asked market research firm MarketTools to conduct a new survey on email, social tools and other means of communication in the office. MarketTools asked 1,268 professionals and students, aged 18 and older, to take part.
According to the research, 96% (and 92% of the 18-24 year olds) said they expect their email communication in the workplace to increase or to stay the same over the next five years. 53% consider email the most effective method of communication with colleagues, beating face-to-face meetings and instant messaging (49% and 42% respectively).
Microsoft says that despite social media, web conferencing and instant messaging playing a growing role in communications, email isn’t dead. “Just as email didn’t kill the telephone and video didn’t kill the radio, newer messaging tools won’t kill email.,” says Microsoft’s Office corporate vice president Takeshi Numoto. “In fact, the survey tells us that the overall volume of communication is increasing as a whole.”