Microsoft confirmed on Monday that it is currently investigating reports of the Windows Phone 7.5 keyboard disappearing.
A number of users have reported that the Windows Phone 7.5 “Mango” keyboard disappears during regular use of the phone. A thread on the XDA-developers forum contains 40 replies of users complaining about the issue. “The keyboard just drops when I’m texting,” notes one poster. “It’s almost as if the screen was registering another touch on the messaging hub making it the keyboard drop. I don’t really know, but it was annoying.”
Microsoft confirmed on Friday that it was aware of the issues via its Windows Phone support team. The software giant also sent a statement to ZDNet’s Mary Jo Foley on Monday confirming its investigation into the reports. “Customer support is working with the individuals reporting changes to their experience. We are investigating these reports to determine the root cause of any issues users are having,” said a Microsoft spokesperson.
WMPowerUser has also compiled a list of possible Mango bugs, including decreased keyboard accuracy and excessive data use. It’s not clear whether Microsoft is investigating the additional reports. I have experienced the keyboard issue first hand and it happens regularly on the HTC TITAN that I use on a daily basis, a device that ships with Windows Phone 7.5 preinstalled. Anyone else seeing similar issues or problems with battery life?