Microsoft issue a thorough response to allegations its Xbox LIVE service had been breached.
British tabloid newspaper The Sun ran an “exclusive” story on Tuesday claiming that “online crooks have hacked into thousands of Xbox LIVE accounts to steal million of pounds.” The Sun, owned by News International – an organisation at the heart of an ongoing controversy involving alleged phone hacking, claimed on Tuesday that the average loss for UK gamers was around £100 following cyber thefts.
Microsoft responded to the story on Tuesday and issued the following statement:
Xbox LIVE has not been hacked. Microsoft can confirm that there has been no breach to the security of our Xbox LIVE service. In this case, a number of Xbox LIVE members appear to have recently been victim of malicious ‘phishing’ scams (ie. online attempts to acquire personal information such as passwords, user names and credit card details by purporting to be a legitimate company or person). The online safety of Xbox LIVE members remains of the utmost importance, which is why we consistently take measures to protect Xbox LIVE against ever-changing threats. As a result, we are currently:
- Working closely with affected members who have been in touch with us to investigate and/or resolve any unauthorized changes to their accounts resulting from phishing scams;
- Warning people against opening unsolicited e-mails which may contain spyware and other malware that can access personal information contained on their computer without their knowledge or permission;
- Reminding all customers that they should be very careful to keep all personal information secure whenever online and never supply e-mail addresses, passwords or credit card information to strangers.
Microsoft remains vigilant at all times regarding the security of Xbox LIVE customers. As always, Xbox LIVE customers who have any queries or concerns should contact Xbox LIVE Customer Service on 0800 587 1102 or visit www.xbox.com/security.