Microsoft temporarily disables Windows Phone 7 update for Samsung devices

By Tom Warren, on 23rd Feb 11 11:18 am with 13 Comments

Windows Phone 7 update error

Microsoft said on Wednesday that it has identified an issue with the Windows Phone update process and has disabled the update for Samsung devices.

In an email to WinRumors a company spokesperson confirmed that Microsoft has “identified a technical issue with the Windows Phone update process” but that the issue only impacts a small number of phones. “In response to this emerging issue, we have temporarily taken down the latest software update for Samsung phones in order to correct the issue and as soon as possible will redistribute the update.”

The issues stem from a Windows Phone 7 operating system update issued on Monday. The update, more of a patch, was ironically pushed to improve the platform update process. Microsoft is preparing to issue its first major platform update, codenamed “NoDo”, in early March.

A number of Windows Phone 7 users applied the patch on Monday and some Samsung Omnia owners devices have been left in a “bricked” state. Devices simply instruct users to connect them to a PC, hard resetting the device or connecting it to a PC does not appear to solve the issue. Microsoft has also been advising users with broken devices to return them to stores for exchange.

WinRumors reader Tom Granville first alerted us to the issues with his Samsung Omnia device after the update. “Basically, after plugging in my phone to receive the update, the process gets as far as stage 6 of 10 where the phone goes through the reboot process but the phone hangs on the ‘connect your phone to your PC’”, said Granville. Hard resets and trying it on multiple machines have not helped, he’s stuck. Granville isn’t alone however. A quick scan of Twitter shows that the picture is mixed. A large number of the issues stem from the backup process and its failure but only a small number of users are reporting that devices no longer boot-up correctly. Will CahillMichel Angelo and Steve Frolleau all report Samsung backup issues whilst Alex RoebuckMikael PeterssonPhil WilliamsGarsim and  Evan Bronstein all report non-functioning devices as a result of the update.

It’s not yet clear how Microsoft plans to address those users with “bricked” devices but for the lucky ones who survived the failed update unscathed it seems the company is preparing to redistribute the update “as soon as possible”.

  • Gertjan Banga

    My phone was bricked to. Solved it.
    Downloaded Zune software again and try to install it (on my computers it stucks on searching for updates, but it does something).
    Downloaded a standard ROM from the internet for the Omnia 7. And update tool from Samsung and latest USB drivers from Samsung.
    Take out the battery, connect the phone with the USB cable to your PC while holding the volume up and camera keys. Phone will start in download mode.
    Start the Samsung update tool and open the downloaded ROM into it. Start the update and after a few minutes you are up and running.

  • GP007

    Nice going there Samsung, ya that’s right, I blame Samsung. Every other OEMs phones updated just fine.

    • http://www.zunecards.net/index3.php wetworker

      True dat!!!

    • Guest

      Who got blamed though? Hint: MS.

  • Anonymous

    What if we are Samsung Focus owners? Should we be concerned? I haven’t gotten the message to update my phone yet, but when I do, should I put off accepting the update until further notice?

    • h.attila

      You don’t have to apply the update when it becomes available. You can wait until they fix the issue and then do it.

    • http://www.zunecards.net/index3.php wetworker

      Just wait. I tried the update on my Focus and it failed as well, stuck at 7/10 for about an hour.
      Right now my phone is fine, I unplugged it, took out the battery and start it up.

  • Anonymous

    Whoops, I bet some heads will roll as a result of that SNAFU

    http://www.privacy-resources.at.tc

  • WaterboardingIsCool

    how much can MS shoot themselves in the foot? I mean I know y’all gonna say that it’s Samsung’s fault, but isn’t MS in possession of Samsung models too, to test their updates? and if they do, how come the software worked on *THEIR* devices, but when it got released into the wild it bricked phones? And MS is expecting to make WP7 successful? you’ve gotta be kiddin me…

    • Sean Williams

      I have an omnia 7 which updated fine.
      The problem is that there are apparently 3 of the multiple firmware versions on the Omnia 7 that have caused the problem.. It’s not even like sequential firmware releases, mine is like in the middle of the ones affected. My first question has to be how can Samsung have released so many Omnia 7 with so many different firmware versions over such a relatively short space of time.

      There is a solution out there ( just need to google it a little :) for those with bricked systems basically updating to the latest firmware.
      This is more of a Samsung issue ( as it’s because of particular firmwares ) rather than MS not testing ( its highly probable that Samsung have not supplied Omnia 7′s with each different firmware release to MS for testing…. )

  • http://twitter.com/mortenanderson Morten Anderson

    I updated my Omnia 7 with no problems a few days back