Microsoft Windows Phone boss Charlie Kindel is leaving the company

By Tom Warren, on 8th Aug 11 6:49 pm with 44 Comments

Charlie Kindel

Charlie Kindel the former GM of Windows Phone Development is leaving the company after 21 years.

Kindel joined Microsoft in 1990 and worked in a support role initially. He went on to work on Internet Explorer 3, Windows NT 4, Windows ME and Windows Phone 7. Kindel announced his departure in an email to colleagues on Monday noting that he might stop using some Microsoft products after he quits the company on September 1. “I may stop using some Microsoft products now that I’m out of here,” said Kindel. “But not Windows Phone. The BEST product Microsoft has ever built. Do not let up!”

Kindel is leaving to work on a new startup based in Bellevue. He joins a long list of veteran employees who have quit Microsoft recently. Mich Matthews, Microsoft’s former marketing chief, quit the company in March following a 22-year tenure. Kindel’s full email to his Microsoft colleagues can be read below:

From: Charlie Kindel
Sent: Monday, August 08, 2011 9:00 AM
To: A gazillion old friends and colleagues
Subject: Goodbye Microsoft – After 21 Years It’s Time To Move On

July 2, 1990 was my first day at Microsoft and September 2, 2011 will be my last.

In the time honored tradition of “good-bye mails” this is mine.

My first Microsoft product was a Z-80 Softcard for my Apple ][+ in 1984. That amazing product enabled me to become a UCSD P-System, CP/M, and Turbo Pascal geek. I still remember opening the big clear plastic box for the first time.

In 1988 (my junior year at the University of Arizona) I decided I wanted to work for Microsoft when I discovered Windows programming (I conned my dad into buying me a copy of the Windows 2 SDK). Charles Petzold was my hero.

I got no-hired after my first interviews (a dev role in Languages; shouldn’t really surprise anyone).

I bribed my recruiter into getting me another set of interviews by sending her a Christmas card (clearly I was meant to be a PM).

The brightest memory I have of my first day at work was a Seattle Times sports page pinned to my manager’s (Ridge Ostling) cube: “Husky Women Beat Beavers”.

A few months later we threatened to quit because management kept turning the lights ON in Lincoln Plaza.

Arne Josefsberg: I feel bad about writing that tool that generated fake time tracking reports. But what did you expect? We were providing the best damn developer support possible and the number of minutes we spent doing it was totally irrelevant.

Curtis Palmer: I miss you. Our Bogus Software was the best. RIP.

Tunneling Todd Laney, one day I got so pissed that the Windows 8514a driver didn’t support “smallfonts” that I just fixed it and checked it in. I was still in PSS. My first “production code” at Microsoft and if you don’t count OLEView which was just a tool, my last.

I decided I wanted to be Chris Guzak. So I got out of PSS and into Developer Relations. I know, it doesn’t make sense to me either.

Vertical Developer Relations was an amazing group. Out of that group came: Jeff Teper, Satya Nadella, Joe Long, John Wilcox, Bret O’Rourke, and others.

After writing OLEView I woke up and I was no longer an evangelist but a PM on the OLE team. Initially I was given all the glamorous stuff like Mac OLE. Mario Goertzel scared the crap out of me. It was 3 months before he and the other devs would invite me to lunch.

I got to work with Bob Atkinson. He taught me the trick of taking people on walks during 1:1s. He also taught me everything I know.

We gave all PDC ’93 attendees a CD with the first DCOM bits. ole.h was missing. One (one!) customer noticed. We thought DCOM was hot-sh**. It wasn’t.

The first name for COM+ was COM3. Windows used to let you create directories named COM3. But you couldn’t delete them. The real reason I’m leaving Microsoft? COM is making a comeback.

Sweeper and December 7, 1995 were epic. How the name “ActiveX” was chosen was not. Designing the <OBJECT> tag with Tim Berners-Lee was mind blowing for me. Ben Slivka still owes my sister an airplane ticket.

Shipping IE 3.0 was my first taste of what it really meant to build a product that changed the world. I would have never joined the Windows Phone team if I had not had that prior experience of an impossible, come-from-behind, project.

Somewhere along the line I learned the word “mentor”. Bob Muglia and Chris Jones: Thank you. I learned everything I know from you.

In 1998 a bunch of us from the IIS team were in Paris for some conference. We went out to dinner and when we came out of the restaurant there was a literal riot going on around the Arc de Triomphe. France had won the world cup. We joined in. I rode around the Arc de Triomphe on the roof of a city bus chanting Viva-La-France! Microsoft enabled me to see the world and I’m grateful for that.

Someday we’re going to have a Project42 reunion party. Or not.

Tracy Sharpe once worked for me. One day his office was cleared out. I asked HR “Where’s Tracy?” “Oh, he moved to the Xbox team weeks ago.” Oh, that’s how that works.

Charlie: “Hey Chris (Jones) & David (Cole), we should build a Neptune Home Server! We’ll call it Ybox!”

Chris & David: “Charlie, shut the eff up and get back to work.”

Working on Windows Millennium is where I met Dave Alles.

The Connected Home Business Unit had this guy who drove a black Hummer. One day we put a “Yes, my penis is small” bumper sticker on it. Sorry about that Kevin Eagan.

Bedrock and the bBox demonstrated that a group could have all the technology and a great user experience and still not know how to spell “business”. BXT folks. BXT!

CHBU begat eHome. The first version of Windows Media Center was to be called “Windows Remote View”. Really.

When I think about my time as BobMu’s TA I’m reminded of the scene in Blade Runner, where Roy says “I’ve seen things you people could only imagine.” Did I mention that I learned everything I know from Bob Muglia?

You know why Quattro was named Quattro? My fourth attempt at building a home server product at Microsoft. Best. Team. Ever.

I’ve had some great managers (and some not so great ones). Chris Phillips the best manager I ever had. I learned everything I know from Chris.

To the people that helped build Windows Home Server: Chuck Norris doesn’t leave Microsoft. Microsoft leaves with Chuck.

Yamanote! Istvan, Friedbert, Bob, Drew, Tudor, Kevin, Akhil, Ron, Scott, and a slew of others: They doubted, but we fraking did it. Together. 27,000 apps and counting. Someone once gave me the advice “The first rule of dependency management is to not have any dependencies.” I call BS on this and we proved that cross-group collaboration CAN work at Microsoft.

The real reason I’m leaving Microsoft: At the last partner meeting Dave Alles didn’t ask SteveB a question.

To the Windows Phone team: I may stop using some Microsoft products now that I’m out of here. But not Windows Phone. The BEST product Microsoft has ever built. Do not let up!

To my wife: Thank you for putting up with “Microsoft Time” (“Honey, I’ll be home in an hour.” Four hours later…). I’ve learned everything I know from Julie Kindel.

To my kids: No, just because I don’t work at Microsoft anymore you many not use Google. Remember, every time you use Google, a puppy dies.

Back in 1990 I assumed I’d work here for 3 or so years. I’m an entrepreneur at heart and every few years I’d lift up my head and look around. I never had the need to look outside Microsoft because I kept finding one challenging opportunity after another.

21 years later I have finally decided I need to do something different: I’m leaving to start a new company here in the Seattle area. I’m sure you’ll hear about it.

There has been one constant in every job I’ve had at Microsoft: People way smarter than me. Microsoft has always enabled me to “play up”. It has truly been an honor working with all of you. Thank you for helping me grow as an engineer, a manager, a businessman, and as a person.

Stay in touch and keep changing the world!

-cek

  • Anonymous

    How many times can you “learn everything you know” from more than one person? :)

    • Guest

      For he who knows nothing, an endless number.

  • Test1ngi23

    I guess WP7 sales were just too hot for him to handle.

    • Candid Calum

      I think it’s clear to most people that Microsoft haven’t marketed Windows Phone as well as they could have; I think they may have strategically done this because they wanted to wait until Windows Phone was better than the competition in terms of features (Mango), and they will now market it much more effectively. They need to change consumers’ minds about Microsoft and Windows Phone and it’s clear they haven’t done all they can to achieve that yet, and that could be for a reason. Steve Ballmer even stated he didn’t expect the sales to be that great in this first year.

    • GP007

      You shouldn’t bother replying to Test1ngi23, he’s nothing but a blind MS hater looking to troll.

    • GP007

      You shouldn’t bother replying to Test1ngi23, he’s nothing but a blind MS hater looking to troll.

    • http://twitter.com/Translatethis27 Translatethis27

      They need dual core………………………

    • Anonymous

      That’s the beauty of WP7, you don’t need 1.2Mhz x2 to have your phone run smoothly.

    • http://www.searingarrow.com AlienSix

      Android has dual core and it still lags, try again

    • Anonymous

      I still use my old Android for my GPS in my car, after using WP7 it has become quite apparent how laggy it is. And how long it takes before I can actually start the GPS application…. Its not epically slow, but it could be better.

    • http://twitter.com/APSN910 Aaron Stark

      How have you not been banned from the internet yet? 

    • Joe05

      If he had any confidence in Mango reviving WP7 he would have waited to retire.   This really speak poorly about the confidence of insiders for the product.  Mobile has went from 12% market share to 1% in three years and our great hope Nokia is as good as dead.   Us MS fans are going to have to wait until Window 8 when we may have a viable product in mobile.   

    • Candid Calum

      He left to start his own business. The majority of people wouldn’t hang about if they had enough capital to start their own business and the opporunity to make more money. Kindel leaving tells us nothing about his confidence in how well Windows Phone will do.

    • Candid Calum

      He left to start his own business. The majority of people wouldn’t hang about if they had enough capital to start their own business and the opporunity to make more money. Kindel leaving tells us nothing about his confidence in how well Windows Phone will do.

    • http://www.twitter.com/wixostrix WixosTrix

      It can actually be a sign that Windows Phone 7 is doing well internally and has a solid roadmap so he can happily peruse his own aspirations since he has completed his job of getting WP7 out and on it’s way. Just one way you can see it.

    • Guest

      After 21 years, I think I’d want my own ‘baby’ I could be successful with. (yes I know ‘with’ is a preposition)

    • Joe05

      Yep specially when you know the WP7 baby is still born. 

    • Guest

      Man you are a troll in disguise.

    • Joe05

      Why is it trolling to point out the fact that WP7 is at 1% market share down from 12% 3 years ago.   The platform is a failure our only hope is Window 8 if it not too late.

    • Anonymous

      It’s trolling to say WP7 is a failure when Mango hasn’t been released yet, much less the new wave of Nokia phones.

    • Guest

      Take some English lessons, doofus.

    • Candid Calum

      I think it’s clear to most people that Microsoft haven’t marketed Windows Phone as well as they could have; I think they may have strategically done this because they wanted to wait until Windows Phone was better than the competition in terms of features (Mango), and they will now market it much more effectively. They need to change consumers’ minds about Microsoft and Windows Phone and it’s clear they haven’t done all they can to achieve that yet, and that could be for a reason. Steve Ballmer even stated he didn’t expect the sales to be that great in this first year.

  • Anonymous

    old blood needs to move on. if MSFT is to compete, the entire top half needs to go

    • Guest

      Yeah, when do they punt Andy Lees?

    • Guest

      With Balllmer first out the door.

  • Anonymous

    one less person on my twitter feed

  • Mister Twister

    “To my kids: No, just because I don’t work at Microsoft anymore you many not use Google. Remember, every time you use Google, a puppy dies.” - That is my new line whenever I see someone use Google!

    • Anonymous

      how are they going to do their homework if they cant search for something?

      Annyway more seriously I hope you realise Google is still way way better for search(no equivalent of Google scholar and the likes, trust me I do give bing a try). It’s a pity that people can’t realise that those big 3 tech companies(Google, Microsoft and Apple) all have something to contribute. 

    • Justfortherecord

      Bing will survive and thrive. Remember when net books first came out it was dominated by linux now its dominated by windows. When Microsoft enters and full enters into Mobile it will dominate same goes with search. But if you looked into the WPC 2011 conference Bing does just more than search. Remember its Decision Engine!

    • Gfss

      “Remember when net books first came out it was dominated by linux now its dominated by windows.”

      How’d that work out in tablets?

    • Anonymous

      Microsoft has not come into Tablets yet :-) . So I suggest you sit back and watch the show

    • Guest

      Will it be as exciting as the attempted come back in mobile has been?

    • Anonymous

      I’m not saying bing won’t survive, I’m saying that they should put more efforts on their best products which I consider to be office(and office 365 which is looking nice) and windows. We all know how much they are losing everyone year in their online services division. 

    • Guest

      Bing hasn’t really even started yet. Read about Dryad.

    • Anonymous

      duckduckgo rocks

    • Test1ngi23

      MS fans are cruel hearted b*stards? I should have known! Did the puppies kick your Steve Ballmer?!?!

  • http://twitter.com/Translatethis27 Translatethis27

    With the sale of Wp7 I had also left the ship. But what would he say …

  • Guest

    Matthews was completely useless, so zero loss there. Kindel, I can’t say. The only success they’ve had in the WP7 space come in his area (apps). So maybe he was effective, or maybe those below him were. Gotta love the timing with Mango coming up. And not sure why he needed to include the comment about maybe not using some MS products in future? Seems unnecessary, unless his startup is going to be focused on some other ecosystem.

  • Andy

    Good to see some heads flying, hope it’s just the start.
    That particular comment hints that he wasn’t happy to leave, seems to me

  • Guest

    Looks like this was Thurrott’s main source inside the WP group. Which possibly explains why some things were off lately, since Kindel says he’d already started pulling back day to day.

  • Lulu

    Never heard of him…

  • Laurent

    Here in MSFT, they say he is a major responsible of WP7. Moreover, keep in mind a GM (General Manager° is a mid-management level. Nothing more. He is not a boss.

  • Anonymous

    I don’t care. I want an Iphone 4 with the Wi-Fis.

  • Anonymous

    Not saying he’s a bad dude, but does this really hurt?  Do you think there was friendly pressure?  I mean WP7 is great (it’s actually fantasitc) but hwo knows about it?  Where is the marketing?  There are no ads on TV anymore. No product placments. No creative promos.  No celebrity tweets. etc…  The platform is built, someone needs to step in and step it up.