Microsoft has put a face on its Windows Phone 7 update delays.
The software giant has encountered fierce criticism from Windows Phone 7 owners since it started distributing its much delayed “NoDo” update earlier this week. The company has started pushing the copy and paste update to unbranded devices in Europe and is scheduling carrier devices soon. A number of European carriers have confirmed that the update will be available in the next couple of weeks, some claiming that Microsoft is to blame for the delays.
Microsoft’s Joe Belfiore explained the update delays in a Channel 9 video on Friday. Belfiore explained that the company “found some situations” where Microsoft “hadn’t anticipated the way that OEM phones would be configured.” Microsoft wanted to get fixes in the channel before people went and updated to NoDo. Belfiore also explains the phased approach for the March NoDo update. “The way we’re going to do that is we’re going to throttle it so that it goes to a limited number of phones first so we can make sure that the update is working really well and that people are going to have a smooth experience,” says Belfiore.
The admission that Microsoft hadn’t anticipated OEM changes is a worrying one. The company owns the platform and the Samsung issues with the February update are a far cry from what many were expecting. Microsoft has one chance to get back into the market and its first set of updates have been less than smooth. It appears that Microsoft is learning from the update glitches though, but at the expense of every device owner who will now face an uncertain delay if they are randomly throttled or blocked by their carrier. The situation is messy and as a Windows Phone owner, I only hope we’ll see this less and less as Microsoft updates more frequently in the future.