New Windows Phone 7 outage affects Xbox LIVE services

By Tom Warren, on 6th May 11 6:03 pm with 23 Comments

Windows Phone 7 Xbox LIVE connecting

Microsoft’s Windows Phone 7 is experiencing a second service outage this week.

WinRumors readers are reporting that they are unable to access Xbox LIVE services on multiple Windows Phone 7 devices. WinRumors has confirmed this on our own Samsung Focus and HTC 7 Mozart devices with separate Windows Live accounts. The symptoms appears to be related to Microsoft’s back-end Windows Live services. The software giant previously experienced an outage with its Marketplace on Thursday due to extended scheduled maintenance.

Microsoft is aware of the issue, “It’s a new issue that users are unable to access Xbox LIVE features at this time,” said a company spokesperson on Twitter. WinRumors has reached out to Microsoft for further information.

Update: Microsoft has issued an Xbox LIVE status message:

Users may experience difficulties with the following services:

Users will experience issues attempting to use LIVE services that use Token services including but not limited to connecting to Facebook\Twitter on the Xbox 360 Console, signing into Xbox LIVE using the Windows Mobile 7 phone, and editing avatars or viewing achievements on Xbox.com.

We are aware of the problem and are working to resolve the issue. We apologize for any inconvenience this may cause and thank you for your patience

Update 2: Microsoft’s Windows Phone 7 Xbox LIVE features appear to be returning for the majority of users. We’re waiting to hear back from Microsoft on root cause.

http://www.andrew-stockdale.co.uk Andrew Stockdale

Yeah, dead here on my carrier-free Optimus 7 with 7392
http://www.andrew-stockdale.co.uk Andrew Stockdale

Yeah, dead here on my carrier-free Optimus 7 with 7392
http://www.andrew-stockdale.co.uk Andrew Stockdale

Yeah, dead here on my carrier-free Optimus 7 with 7392
Bnlf

anonymous group strikes again :O!
- http://www.seriousinternets.com Tim Smith
  
  My computer couldn’t get an internet connection, turns out my network cable was unplugged. Anonymous strikes again!
- Bnlf
  
  man these guys are everywhere!
- Bnlf
  
  man these guys are everywhere!
- http://www.seriousinternets.com Tim Smith
  
  My computer couldn’t get an internet connection, turns out my network cable was unplugged. Anonymous strikes again!
- http://www.seriousinternets.com Tim Smith
  
  My computer couldn’t get an internet connection, turns out my network cable was unplugged. Anonymous strikes again!
Bnlf

anonymous group strikes again :O!
Bnlf

anonymous group strikes again :O!
http://twitter.com/Korn1699 Mike Dennis

It seems to not be working on my Focus with AT&T. I wonder if this is related at all to the new GFWL client.
http://twitter.com/Korn1699 Mike Dennis

It seems to not be working on my Focus with AT&T. I wonder if this is related at all to the new GFWL client.
http://twitter.com/Korn1699 Mike Dennis

It seems to not be working on my Focus with AT&T. I wonder if this is related at all to the new GFWL client.
GP007

Oh well, the fixed the marketplace problem quick so this shouldn’t take that long to sort out either.
http://twitter.com/Henryed07 Henry Edwards

Can’t connect to Xbox Live Services. O2UK, HTC HD 7
http://twitter.com/Henryed07 Henry Edwards

Can’t connect to Xbox Live Services. O2UK, HTC HD 7
http://twitter.com/Henryed07 Henry Edwards

Can’t connect to Xbox Live Services. O2UK, HTC HD 7
Anonymous

The end of days are nigh, friends! These service outages cannot be mere coincidence!
Anonymous

The XBOX Live status page reports this too. http://support.xbox.com/en-us/pages/xbox-live/xbox-live-status.aspx
Pandaclock

I am on the Dell Venue, and cannot reach the LIVE dashboard to view friends and such, but can dowload games just fine.
http://www.facebook.com/davidwixom David Wixom

Can’t connect on AT&T Surround
Anonymous1

Why do you need XBOX on your phone anyway? Why are you so upset thet your phone can’t connect to something completely optional? You sad, pathetic people need to step back from this ridiculous smart phone crap and look at what a phone really is. Nobody cares about ‘Apps’, noone want to play XBOX out and about, the only reason people have a phone is to call and text. You decrepit idiots need to take a look at why noone is buying your products. Because they’re not buying into the brand name scam. Most people are happy with a games console at home and office in the office. XBOX live services on a phone? What a load of bullshit. Get real. It’s a phone. Look at the definition. I also feel sad for you if you think you need the internet everywhere you go with your phone. You don’t. Get a life, get off the Internet for a while, stop your addiction. I can’t believe what sad, pathetic, decrepit losers you all are with this technology you believe is essential to your life when it’s not. Get a real life, get a job, and stop all this whinging about useless, corrupting technology. You people are worse than Hitler.