New Xbox 360 consoles offered to users unable to read updated disc format

By Tom Warren, on 18th May 11 11:12 am with 17 Comments

Microsoft is offering Xbox 360 owners new consoles if they’re unable to read a new game format.

The software giant is planning to distribute its Spring dashboard update this week and has been identifying Xbox consoles that are unable to read its new XGD3 disc format. The new disc allows Xbox 360 games to take advantage of an extra 15% of space, increasing the storage for game developers by 1GB.

Microsoft is currently scanning consoles over Xbox LIVE to notify owners of a replacement program, reports Kotaku. Reddit user Avery Penn received an email from Microsoft’s Xbox 360 support team promising a new console. “Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs,” reads the email. The company is issuing new Xbox 360S consoles with 250GB hard drive storage at no cost. Owners who are impacted by the issue will have to send their existing console to Microsoft and will also receive a code for a one year free Xbox LIVE subscription. Penn was initially suspicious of the email but Microsoft’s official Xbox support team confirmed the replacement program over Twitter.

The Xbox 360 Spring 2011 dashboard update is expected to start rolling in phases from May 19. The software giant will also introduce its Avatar Kinect service on May 27 according to recent reports. The spring system update will include support for Microsoft’s new disc format and updated PayPal support. Microsoft will extend the PayPal payment option to new international markets alongside the dashboard update.

Update: Microsoft says the replacement program is for a previous system update. “The console replacement plan that is the subject of some of today’s headlines is related to a previous update, NOT the system update that has been in public beta and will be deployed shortly,” said Microsoft’s Larry Hryb, Xbox LIVE’s Major Nelson.

Xbox support email - Kotaku.com

  • http://www.grayski.co.uk GrayW

    I’m guessing this is for our blessed US friends across the water :P

    • http://twitter.com/topleya Andy Topley

      Its so MicrUSoft 

    • Blah

      Looks like the guy is from Newcastle-under-Lyme, UK -  https://twitter.com/#!/lovedecake

    • http://www.grayski.co.uk GrayW

      Interesting, so this free replacement does go further than the US possibly. If so that is a huge thumbs up to Microsoft. 

    • Blah

      Looks like the guy is from Newcastle-under-Lyme, UK -  https://twitter.com/#!/lovedecake

  • http://twitter.com/VegaNovus John Thomas Taylor

     NO FRICKIN WAY

  • http://twitter.com/s_a_r_k_i_s sarkis chamelian

     I LOVE MICROSOFT !

  • Terence Cassar

    Will they allow users at the EU to also change it?

  • Grannyville7989

    At least they appear to be handling it well. 

  • http://twitter.com/williamtm/ WilliamTM

    That’s nice of them. I wonder if it’ll apply to markets outside the US though…

  • Wtf808

    new console?  hmm..  too good to be true. 

  • xxdesmus

     Wow, that’s pretty freaking cool of them to do.

  • Anonymous

    So for those of us not in the beta program, if our console is affected will we see something like this once we update? My xbox is so old it doesn’t have an HDMI port, so I wonder if I’m affected. Hopefully you’ll let us know if you find a way to check via serial number. 

  • http://www.facebook.com/lorenzoarredondo Lorenzo Arredondo

     MissingMatter, I am in their beta testing and my console is working fine without the HDMI so you may be out of luck getting a new console. I’m sitting here reading this and wising I was having the problem!

    • Anonymous

      Too bad. What I was reading on Neowin and people were guessing affected systems were those with Samsung drives. This site shows how to tell your drive by looking at the tray: http://www.360drives.com/howto

      Just curious, which drive do you have?

  • http://www.facebook.com/lorenzoarredondo Lorenzo Arredondo

     MissingMatter, I am in their beta testing and my console is working fine without the HDMI so you may be out of luck getting a new console. I’m sitting here reading this and wising I was having the problem!

  • wyldstallyn 10

    I am one of the fortunate ones to have a brand new 250GB slim..just got off the phone with xbox rep, gave me a tracking number  and its on its way…Christmas comes early to me…now all i need is Modern Warfare 3