Some Hotmail users e-mails are vanishing

By Tom Warren, on 2nd Jan 11 2:16 am with 5 Comments

Some Hotmail users are complaining that their e-mails have been deleted.

Microsoft has confirmed they are investigating the issue. Over 470 people have complained on Microsoft’s official Windows Live forums. Most users state that their emails have been moved into the deleted items folders.

Microsoft spokesperson, Catherine Brooker issued the following statement:

“At this point it appears to be a limited issue, and Microsoft is working with individual users who are impacted. We apologize for any inconvenience to our customers”

Posts on Microsoft’s Windows Live support forums from official support personnel indicate that Microsoft is treating the issue with immediate priority. One post from a Microsoft worker states:

“I sincerely apologize for what happened to your accounts and to your messages. This issue is now under investigation. We understand the sensitivity of the information that was lost, that’s why this has been tagged with high priority.”

Some Hotmail users are understandably frustrated by the issues. A Facebook group, containing 63 members, has been setup to share stories of lost emails. Microsoft has not yet confirmed why these accounts have been affected.

  • Anonymous

    I’ll go ahead and say my account and e-mails are all there right where they should be. Hopefully most users are in the same boat as me.

  • collapsedfolder

    Pshaw that Catherine Brooker. I don’t know of any individual user with whom she is working. The big complaint is that there has been zero substantive communication.

  • Adamvmlv

    I stopped using my MSN email after several of my contacts had their online accounts hacked and used to spend spam emails and then it happened to me. After that I do not have a lot of confidence in any MS email service. And it never seemed to be email from any other service getting hacked like that. So I really haven’t had any confidence in any MS email product in a while.

  • Alitpha64

    Same thing happened to my Gmail account awhile back – never got a response and it was never fixed :( (may have been hacked also) Great job Microsoft for restoring their e-mail – considering moving all my services to Hotmail/Live, IT friends highly recommend it.

  • Ragupathy S P

    bad planetary combination for microsoft …hmmmmm