Verizon has started to post Windows Phone support articles ahead of its device unveiling later this month.
The “big red” has posted the following Windows Phone related support articles:
- Troubleshooting problems during software update for Windows Phone 7
- Marketplace tile does not refresh to reflect installation of app updates on Windows Phone 7
- Error message when connecting your Windows Phone 7 to a PC: ‘Can’t connect to your phone. Disconnect it, restart it, then try connecting again
- When you connect Windows Phone 7 to your computer you receive an Internet connection error message
The support articles reference Microsoft’s own fixes for known Windows Phone 7 issues. Verizons’s HTC 7 Trophy Windows Phone device was spotted in the wild earlier this week. Further photos leaked on Tuesday following confirmation that the device includes all of Verizon’s branding, even a “My Verizon Mobile” application. Verizon will introduce the HTC 7 Trophy as its first Windows Phone 7 device for $200 on a two-year contract. Verizon’s CDMA rival Sprint announced their first Windows Phone 7 device on Thursday, the HTC Arrive will launch on March 20 priced at $200. WinRumors understands Verizon’s offering will arrive in late March around the same time as Sprint.
Both CDMA devices will ship with Microsoft’s “NoDo” update. “NoDo” is Microsoft’s first platform update and will include the highly anticipated copy and paste feature. Windows Phone 7 copy and paste has been demonstrated recently in full thanks to an unlocked emulator. Microsoft’s first update will also improve application start-up and resume times. “NoDo”, the codename for Microsoft’s first Windows Phone 7 update, has been ready for some time. The software giant RTM’d the update in December and has been busy preparing the Zune client software and Marketplace to handle the updated software. WinRumors understands the update has been delayed a number of times due to concerns from operators and device manufacturers.
Microsoft said in September that no CDMA versions of Windows Phone 7 devices would be available until 2011. Microsoft Senior product manager Greg Sullivan said the company had to make trade-offs. “Even Microsoft doesn’t have unlimited resources. We had to prioritize doing fewer things, really, really well”, Sullivan said in an interview with CNET. The software giant made an active choice earlier in the year to delay CDMA versions of Windows Phone 7 but confirmed the decision in mid-September.